Description

We are currently seeking a dedicated and empathetic Customer Service Representative to join our team and contribute to the positive experience of our supporters and stakeholders. As a Customer Service Representative for our nonprofit organization, you will be a crucial link between our organization and our valued supporters. The ideal candidate will have excellent communication skills, a passion for our mission, and a commitment to delivering exceptional service.

Responsibilities:

Supporter Engagement:

• Handle incoming inquiries from supporters via phone, email, and other communication channels.

• Provide accurate and timely information about our organization, programs, and initiatives.

Donor Relations:

• Assist in processing donations, ensuring accuracy and confidentiality.

• Express gratitude to donors, acknowledging their contributions and commitment to our cause.

Problem Resolution:

• Address and resolve supporter concerns and issues in a professional and compassionate manner.

• Escalate complex issues to the appropriate department while ensuring timely resolution.

Information Dissemination:

• Distribute information about events, campaigns, and other initiatives to supporters.

• Educate supporters about the impact of their contributions and involvement.

Database Management:

• Maintain accurate and up-to-date records of supporter interactions in the CRM system.

• Collaborate with the development team to ensure accurate donor information.

Community Outreach:

• Assist in organizing and promoting community engagement events and activities.

• Act as a representative of the organization at various community events.

  Requirements

Qualifications:

• Previous experience in customer service, preferably in a nonprofit setting.

• Excellent verbal and written communication skills.

• Empathetic and patient attitude towards supporters and stakeholders.

• Proficiency in using CRM software and Microsoft Office Suite.

• Ability to work collaboratively in a team-oriented environment.

• Passion for and understanding of the mission of the nonprofit organization.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .