Aston Carter is hiring for an awesome company!

Description:

Reporting to the Team Lead, HR Support Services in Loveland, CO the Administrator, HR Support Data Administrator is the first point of contact for all North America and Canada employees and HR colleagues by ServiceNow cases or Phone Support in relation to HR inquiries pertaining to HR Policies & Procedures, Pay, Benefits, Leaves and Retirement, liaising with Tier 2 or other HR Colleagues to help resolve or escalate complex issues. Responsible for the day to day Transactional and Data Entry work within the HR Shared Services Center (HRSSC) by providing accurate and timely support within agreed team SLA’s and KPI’s.

•Process high volumes of data transactions to support a variety of stakeholders.

•Support a variety of inquiries received by telephone or the case management system from Employees, Supervisors and HR colleagues in relation to HR or Payroll Policies and Processes

•Perform all job-event HR transactional and data changes accurately and efficiently.

•Provide guidance and support in relation to Benefit and Retirement questions, assist with enrollment and ensure that all appropriate paperwork and information is received. Support employees with password resets, walking through provider tools and help with technical issues where able (Only during Open Enrollment)

•Work with internal subject matter experts (SME’s) and other departments to resolve questions and processing issues.

•Maintain effective and accurate information received into the HRSC via Service Now case management.

•Participate in HRSC projects or support other HR colleagues as required.

•Provide exceptional customer service to employees from a diverse organization that are seeking additional information relevant to HR Services or redirecting as appropriate.

•Achieve mastery of HRSC knowledge by engaging in cross training activities to upskill your ongoing personal knowledge and experience of all areas within the HRSSC group.

•Achieve a good understanding of HR policies and procedures to make administrative and procedural recommendations and exercise judgment on sensitive issues in alignment with corporate policy/regulations.

•Support the ongoing development and continuous improvement initiatives within the HR Solution Center by participating in activities such as the review and update of process documentation and team ways of working.

•Ensure that your work is managed effectively and efficiently through company systems and that you are adaptable and supportive of any new or changing technologies.

•Safeguard employee privacy where appropriate, including confidentiality and protection of sensitive information.

Skills:

Human resources, Hr support, Data entry, Onboarding, Hr administration, Customer service, microsoft office, sharepoint, Hr systems, human resources administrative, sap, successfactors

Additional Skills & Qualifications:

• Diploma, Associates Degree or equivalent

• 1 year HR Support Services-Administrative experience preferred or similar work experience. Excellent communication skills, including the ability to write clearly and succinctly in a variety of communication settings and styles.

• Customer-centric orientation

• Ability to troubleshoot and respond to high volume employee inquiries by telephone or email.

• Adaptability and patience with change, training, and case ambiguity.

• Strong attention to detail and ability to maintain accuracy in a fast-paced environment. Proficient in Microsoft Office

• Experience working in a multi-cultural HR Solution Center

• SAP, SuccessFactors HR Master Data Experience, or other ERP Systems

• SharePoint knowledge or HR Intranet understanding

• Experience with Canadian and/or US HR data, business rules and legislative requirements

• Understanding of State/Province pay regulations.

• Experience utilizing Case Resolution/tracking Systems.

• Demonstrates self-motivation, analytical, problem-solving skills, and initiative to achieve desired outcomes.

• Wants to progress and develop further within a HR team.

• Ability to manage multiple pieces of work simultaneously with strong results and goal orientation.

• Excellent interpersonal and communication skills; comfortable working with multiple functions and in a multi-tasking, deadline oriented, team environment

• Solution-oriented with demonstrated ability to collaborate and build strong relationships with key stakeholders, peers, and team members.

• Willingness to continuously improve the performance of both oneself and the HRSC through continuous learning and self-development

• Ability to be flexible in terms of working schedule, potential requirement to work overtime or weekends during peak activity periods.

  About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.