Time & Attendance Support Analyst (Kronos)

Job ID

168463

Posted

21-May-2024

Role type

Full-time

Areas of Interest

Administrative, People/Human Resources

Location(s)

Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia

We are looking for a Time & Attendance Support Analyst / Snr Analyst to join our team, responsible for the support of the United time tracking and attendance support in the Kronos system. This person will work closely with People Operations, People Centres of Excellence (COE), and Enterprise Platform teams, including Digital & Technology and Finance.

The role will focus the following products: Workforce Dimensions, PeopleSoft, and third-party payroll integrations. The processes in scope for this tower include all Employee time and absence-related transactions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage and support user issues and requests, incident resolution, and new feature releases related to Time and Attendance for CBRE

• Perform root cause analysis and troubleshooting of issues/incidents and escalate urgent matters as required.

• Cooperate with other teams and/or departments (People Platform, PSC, Country Operations and/or D&T) to troubleshoot complex issues, providing root cause analysis and recommendations for resolution.

• Collaborate with internal stakeholders to identify areas of improvement, ensuring compliance with governance standards and alignment with D&T, Finance, Audit, SOX, Data Governance, and statutory requirements.

• Implement world-class process solutions using design, documentation, and implementation techniques, including business requirements, testing, and production migration protocols.

• Coordinate and complete system and functional testing, create and maintain master UAT scripts, and support defect resolution where identified.

• Participates in the support of enhancements on the Platform workstack in accordance with governance standards, providing regular updates to Tower Leader/Stakeholders on initiative progress and testing.

QUALIFICATIONS AND SKILLS:

• 3+ years of experience with People Systems and Processes, including, Time & Attendance and other HCM products like PeopleSoft, Workday.

• Experience with Time and Attendance platforms, ideally Workforce Dimensions or other Ultimate Kronos Group products.

• Able to manage service tickets and prioritise issues that require triage and resolution using CRM tools, like ServiceNow, Zendesk or similar.

• The ideal candidate should have experience in design requirements, implementation best practices, and process improvement. Knowledge in Process Mapping, Lean, Six Sigma, and Solution Design principles is preferred.

• The ideal candidate should be able to manage stakeholders and project activities, think critically, solve problems for long term solutions, and balance multiple issues.

• A customer-service oriented approach and experience in a global company's Shared Services or centralized operating environment is critical.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)